Mac App Store Tips

os-x-10-10-app-store-2Troubleshooting the Mac App Store

If an app purchased on one Mac does not open after being copied to another Mac

On the other Mac (where the app was copied, not purchased):

  1. Delete the app that will not open.
  2. Open the Mac App Store.
  3. Ensure that you are logged in to the Mac App Store with the same account that purchased the app.
  4. Select the Purchases view from the top of the Mac App Store window.
  5. Find the app and click the Install button beside it.
  6. The app will be installed on the Mac you are using.

If you are unable to find an app you purchased from the App Store

Apps you purchase from App Store have an icon added to your Dock and are installed in the Applications folder. To locate them:

  1. Open the Finder.
  2. Choose Applications from the Go menu.
  3. Locate your app in the Applications folder.

If the Mac App Store application was removed after installing the Mac OS X v10.6.6 Combo Software Update

First, confirm that you haven’t simply removed the App Store icon from your Dock:

  1. Open the Finder.
  2. Choose Applications from the Go menu.
  3. Locate App Store in the Applications folder.

If you cannot find the app, confirm that it isn’t in your Trash by clicking on the Trash icon on your Dock and looking for App Store in the Trash contents. If it is listed in the Trash contents, follow the steps in this article under Step 1, “If you change your mind…” to return the App Store to your Applications folder.

If the Mac App Store has been fully removed from your computer, visit AppleCare Support Downloads to download the Mac OS X v10.6.6 Combo Software Update package. Double click the file that downloads to run the Software Update. The Mac App Store will be replaced in the Applications folder and in your Dock.

If nothing happens after clicking Buy when purchasing an app

Select the Purchases view at the top of the Mac App Store window. Look for your purchased app. If it is listed under Purchases and says Installed next to it, check your Dock or Applications folder for the app. If the app’s listing under Purchases says Install next to it, click the Install button. The app will then be downloaded and installed into the Applications folder. You will not be charged again for the app.

If the app is not listed under Purchases, your previous attempt to buy was not completed and you were not charged for the app. Navigate to where you tried to purchase the app earlier and click the Buy button for the app. This will charge your account for the app. If you delete the app and wish to to reinstall it later, you can use the Purchases view to reinstall it without being charged again.

If downloading an app is interrupted

Once an Internet connection is reestablished, your purchased downloads should automatically restart. The Mac App Store may alert you that there was an issue with the download and ask if you’d like to restart the download(s). Confirming will restart all pending downloads.

Note: The download time will vary according to the file’s size and your Internet connection speed.

Additional Information

  • You can find additional information by choosing Help > App Store Help from within the application.
  • Additional articles and support resources for the Mac App Store are available here.

If you forgot your Apple ID password

Use these steps to reset it and regain access to your Apple ID.

Reset your password

First, follow these steps:

  1. Go to My Apple ID and select “Reset your password.”
    What's an Apple ID screen
  2. Enter your Apple ID, then select Next. If you don’t remember it, choose Forgot your Apple ID.
    Enter your Apple ID screen
  3. After you enter your Apple ID, there are three ways you can reset your password. Choose an option below:

Answer your security questions

  1. Select “Answer security questions,” then select Next.
  2. Select your birth date, then select Next.
  3. Answer your security questions.
  4. Set a new password and select Reset Password.

Use email authentication

  1. Select “Email authentication,” then select Next. Apple will send the email to your primary or rescue email address.
    Confirmation screen
  2. Open the email and select the link to reset your password.
  3. When the My Apple ID page opens, set a new password and select Reset Password.

Didn’t get the email?

Use two-step verification

  1. Enter your Recovery Key.
    Verify Your Identity: Step 1 of 2
  2. Choose a trusted device. We’ll send your device a verification code.
  3. Enter the verification code.
  4. Set a new password and select Reset Password.

If you permanently lost your recovery key or access to your trusted device, you can’t reset your password.

Get help

If these steps didn’t help you reset your password, contact Apple Support.

What’s next?

After you reset your password, we’ll ask you to sign in with your new password the next time you use your Apple ID. If you want to, you can update your email address or change your Apple ID.

How to browse and purchase from the Mac App Store

Learn how to browse and purchase from the Mac App Store.

With the Mac App Store you can buy and download apps directly on your Mac. To download and purchase apps from the Mac App Store, you need to sign in with the same Apple ID you use on the iTunes Store. If you don’t have an Apple ID, you can create an account at My Apple ID (appleid.apple.com).

Note: If you have an existing credit balance on your iTunes Store account, that balance will be shared across the iTunes Store and Mac App Store.

Browsing for apps

If you already know what you’re looking for, you can search for the app name using the Search field in the upper-right corner of the Mac App Store. Your search results will be displayed after you press Enter or Return. You can also browse apps by categories such as games and productivity,

You can sort your search results by Relevance, Most Popular, Release Date, and Customer Rating using the Sort By function located just below the Search field. You can read app descriptions, user reviews, and view screenshots for any app.

Purchasing an app

When you find an app that you like, click Buy (you may be asked to sign in with your Apple ID). For more information about Apple ID, please see this article. When you click Buy, the app will begin downloading automatically, and the app icon will be added to your Dock with a progress bar below the app icon. Once the app is done installing, the progress bar below the app icon will go away.

Hide and unhide purchases in the Mac App Store

Learn how to hide and unhide your Mac App Store purchases.

Hide your purchases

If you hide an item you purchased in the Mac App Store, you won’t get update notifications for it, and you won’t see it on your Purchases page. If you’re using Family Sharing, hidden items will also be hidden from your family members.

Use these steps on OS X Mountain Lion or later:

  1. Open the Mac App Store.
  2. Choose Store > Sign In, then enter your Apple ID and password.
  3. Click Purchases.
  4. Right-click the item that you want to hide and choose Hide Purchase. A prompt will ask if you’re sure that you want to hide the item.
  5. Click the Hide Purchase button. The item will fade. The item below it, if there is one, will replace it in the list.

Use these steps on OS X Lion:

  1. Open the Mac App Store.
  2. Choose Store > Sign In, then enter your Apple ID and password.
  3. Click Purchases.
  4. Locate the item that you want to hide.
  5. Click the X to the right of that item. The item will fade. The item below it, if there is one, will replace it in the list.

Unhide your purchases

  1. Open the Mac App Store.
  2. Choose Store > Sign In, then enter your Apple ID and password, if you’re not already signed in.
  3. Choose Store > View My Account.
  4. Enter your Apple ID password, if prompted.
  5. From the Account Information page, click View Hidden Purchases.
  6. From the Hidden Purchases page, locate the app you want to unhide.
  7. Click the Unhide button.

 

 

Finding your purchased apps

Finding the apps you’ve purchased from the App Store is designed to be easy—read below to find out how.

Apps purchased via the Mac App Store

When purchased via the Mac App Store, apps are installed in the Applications folder. Icons for purchased apps are automatically placed in the current user’s Dock. There is also a purchases tab in the Mac App Store where you can see all of your Mac App Store downloads.

Apps purchased on another household Mac

Apps purchased on another Mac can be installed on other Macs in the household by opening the Mac App Store on each destination Mac and signing in with the same Apple ID as you used to purchase the apps originally. Selecting the Purchases view at the top of the the Mac App Store window will display all apps which have been purchased with that account. Apps not yet installed on the current Mac will show an “Install” button next to the app name and description. Clicking the Install button will install the selected app on the current Mac without charging the account again. The apps installed in this manner will be placed on the current user’s Dock and installed in the Applications folder.

Sharing apps with other household Macs via File Sharing

Apps which have been shared with other Macs in your household via file sharing/copy should be manually placed in the Applications folder on the the computers they were shared or copied to. The first time you open a copied app, it will require the user to authenticate with the Apple ID which was originally used to purchase the app.

 

 

How to resume interrupted downloads

If a Mac App Store download is interrupted, the App Store will automatically restart or resume your download. Follow the steps in this article If your download does not automatically resume.

Follow the steps in this article If your download does not automatically resume, or if you see this alert:

The application could not be downloaded.

The application you tried to download could not be
downloaded. Check your internet connection and try
again.
To resume your download:

  1. Open the Mac App Store.
  2. From the Store menu, choose Sign In.
  3. Enter your Apple ID and password.
  4. Click Purchases to get to your Purchases Page.
  5. Click the Resume button next to the app name.

Update OS X and App Store apps on your Mac

Use Software Update to keep OS X and Mac App Store apps up to date.

Automatic Updates

Your Mac notifies you when updates are available for OS X or software you’ve purchased from the Mac App Store.

Always Update

In OS X Yosemite, you can tell your Mac to automatically install updates as needed. The first time updates are ready, Yosemite gives you the option to always update automatically.

the Always Update notification banner in Yosemite

If you click Turn On when you see this notification, your Mac installs OS X and app updates overnight as they become available. Your computer automatically restarts as part of the update process when needed. The next morning when you log in, your apps and windows re-open just the way you left them. This way your computer is up to date and ready to continue where you left it.

Notifications

If you don’t turn on Always Update, your Mac lets you know every time updates are ready to install. You might see a notification in the Apple menu, a badge on the App Store icon, or an alert telling you that updates are available.

the Apple menu shows you how many updates are pending divider the App Store icon shows you how many updates are pending divider Notifications tell you when updates are ready to install.

When you see a Software Update alert, Click Update, Install, or Restart to install the updates that are ready. You can click the banner to dismiss the alert without updating and see the list of updates that are available and their descriptions.

For updates that can be postponed, a Later button appears in the alert. If it’s not a convenient time to install your updates, click Later to tell OS X to remind you about the update at another time. Click and hold the Later button to see additional options, like “Try Tonight” and “Remind Me Tomorrow.”

Check for Updates

OS X Mountain Lion, Mavericks and Yosemite

You can use these steps to manually check for updates, or to see more information about available updates:

  1. Choose App Store from the Apple menu.
  2. Click the Updates button in the toolbar at the top of the App Store window.

The Updates pane of the Mac App Store

Updates to OS X and software that you purchased from the Mac App Store are listed in the Updates pane of the App Store window. OS X updates appear at the top of the updates list. If more than one OS X update is available, you can click “More…” to see the complete list, along with descriptions of each update.

  • Click the Update button next to a item to update it.
  • If more than one update is available, click the Update All button to download and install all the updates that are listed.
  • A list of items that have already been updated in the last 30 days are shown at the bottom of the window.

You can monitor the process of an update from this window, or pause and resume updates if you want to continue downloading an item later.

Earlier versions of OS X

In earlier versions of OS X, choose Software Update from the Apple menu to manually check for OS X updates. Follow the onscreen prompts to install any updates that are available. If you’ve installed software from the Mac App Store, open the App Store app and check the Updates pane for updates to your purchased software.

Choose Software Update from the Apple menu to update your software

If you can’t connect to the Software Update server

If you’re using your iPhone as an Instant Hotspot, OS X doesn’t check for updates automatically. If you need to install an update while you’re using your cellular data connection, open the Updates pane of the Mac App Store to manually check for and download updates.

If you are using your Mac at a business or school, ask your network administrator if you’re using a proxy server. Software Update uses HTTPS to create a secure connection to Apple’s Software Update servers. Make sure you have a working Internet connection by opening http://www.apple.com in Safari. Your administrator can configure a proxy server to allow allow a secure connection to Apple’s Software Update server if needed.

Using standalone installers from Apple Support

Sometimes you might want to download a standalone installer instead of using Software Update. For example:

  • If you think you might need the same download again later
  • You want to install the same software on multiple computers
  • You have a faster Internet connection available from another computer
  • You have no Internet connection on the computer that needs the update

You can get standalone installers for many Apple software updates from the Apple Support website. Carefully read the download description before using a standalone installer. It lets you know if you need to apply other updates first. It also helps you determine if your Mac is compatible with the related download.

Find apps

There are several ways to browse for apps on App Store. If you’re looking for a specific app or kind of app, use search to find it quickly.

Browse apps, purchases, and updates

Click a button in the toolbar.

  • Featured: Browse new and noteworthy apps.
  • Top Charts: Browse the most popular apps.
  • Categories: Browse apps in specific categories, such as Photography. (You can browse apps in a particular category by choosing an item from the All Categories pop-up menu in the Quick Links section. The Quick Links section is located in the right part of the window shown when you click Categories.)
  • Purchases: View apps you purchased.
  • Updates: View updates to apps you installed on your Mac and updates to OS X.

Search for apps

Type text in the search field at the top right of the App Store window, and then choose an item from the list or press Return to display results.

How to create a Mac App Store account

Learn how to create a Mac App Store account.

In order to purchase and download from the Mac App Store, you’ll need to have an Apple ID. If you have used the iTunes Store, then you can sign in to the Mac App Store using the same Apple ID you use on the iTunes Store. If you don’t have an Apple ID, you will need to create one before you can begin using the Mac App Store.

Note: The payment information on your iTunes Store account will be the same as the Mac App Store. If you have a store credit balance on the iTunes Store, that balance will be shared with both the iTunes Store and Mac App Store. The balance will be updated upon you making a purchase from either store.

Creating an Apple ID for use on the Mac App Store

  1. Open the Mac App Store.
  2. From the App Store menu, choose Store > Create Account
  3. Once you have read and agree to the Terms and Conditions, click Agree.
  4. When prompted, you’ll need to enter your email address and password, your email address will be used as your Apple ID.
  5. Once you’ve created your password and filled out all of the required fields click Continue.
  6. You’ll now be asked to enter your payment and billing information. Once you’ve completed entering your payment information click Create Apple ID.
  7. A verification email will be sent to the email address you provide. You will need to check for an email from Apple, and click the link to verify your email address.
    "A verification email has been sent to you... Check your email and follow the link to finish creating your Apple ID."

 

Apps included with your Mac

Your Mac comes with a lot of fun and useful apps already installed. You can open some of these apps from theDock. To see and open all of the apps, click the Launchpad icon.

Popular apps

By default, these apps aren’t in any folders in Launchpad. For more information about Launchpad, see Use Launchpad to view and open apps.

You can also see and open these apps in the Applications folder in the Finder.


Safari

Everything you expect in a web browser, plus an offline Reading List, Shared Links from your social connections, password and credit card autofill, and much more.

Open Safari for me

Open Safari Help for me


Mail

Send, receive, and manage email using your favorite Internet accounts, such as iCloud, Google, Yahoo!, and Exchange, directly in Mail.

Open Mail for me

Open Mail Help for me


Contacts

Store information—phone numbers, addresses, birthdays, and more—for your friends, family, and coworkers.

Open Contacts for me

Open Contacts Help for me


Calendar

Keep track of all your meetings, events, and appointments in one place.

Open Calendar for me

Open Calendar Help for me


Reminders

Create separate lists for to-dos, projects, groceries, and anything else you want to keep track of.

Open Reminders for me

Open Reminders Help for me


Notes

Jot down things to remember, or keep photos and files handy.

Open Notes for me

Open Notes Help for me


Maps

Get directions to or from a location—including current traffic conditions—and quickly send the directions to your iOS device.

Open Maps for me

Open Maps Help for me


Messages

Stay in touch with your friends by sending messages with text, images, and other files.

Open Messages for me

Open Messages Help for me


FaceTime

Make video and audio calls to your family and friends, whether they’re using iPhone, iPad, iPod touch, or a Mac.

Open FaceTime for me

Open FaceTime Help for me


Photo Booth

Take fun photos or record videos using your computer’s built-in camera or an external video camera connected to your Mac.

Open Photo Booth for me

Open Photo Booth Help for me


Game Center

Discover new games for your Mac and iOS devices, see what games your friends are playing, and challenge friends to games.

Open Game Center for me

Open Game Center Help for me


iTunes

Organize and play your music and videos; find music, movies, TV shows, podcasts, and more; and set up your iPad, iPhone, or iPod.

Open iTunes for me

Open iTunes Help for me


iBooks

Discover bestsellers, interact with your textbooks, find a new favorite book, or reread an old favorite.

Open iBooks for me

Open iBooks Help for me


App Store

Find, buy, install, update, and review Mac apps.

Open App Store for me

Open App Store Help for me


Preview

View and edit PDFs and images, import images from a camera, and take pictures of your screen.

Open Preview for me

Open Preview Help for me


Dictionary

Quickly look up words in dictionaries, thesauruses, and other sources while working in apps or while browsing webpages.

Open Dictionary for me

Open Dictionary Help for me


Calculator

Perform basic, advanced, or programmer calculations.

Open Calculator for me

Open Calculator Help for me


iPhoto

Import, organize, edit, and share your photos.

Open iPhoto for me (if installed)

Open iPhoto Help for me


iMovie

Import, edit, and share your home movies.

Open iMovie for me (if installed)

Open iMovie Help for me


GarageBand

A complete music studio on your Mac, so you can make your own music to share with the world.

Open GarageBand for me (if installed)

Open GarageBand Help for me


Keynote

Create beautiful presentations with images, media, charts, animations, and more.

Open Keynote for me (if installed)

Open Keynote Help for me


Numbers

Create beautiful and compelling spreadsheets with formulas, functions, charts, and more.

Open Numbers for me (if installed)

Open Numbers Help for me


Pages

Create beautiful documents with formatted text, images, media, tables, and more.

Open Pages for me (if installed)

Open Pages Help for me

All other apps

By default, these apps appear in the Other folder in Launchpad. They also appear in the Utilities folder in the Applications folder in the Finder.


Activity Monitor

Displays information about the processor, apps, disks, memory, and network activity on your Mac.

Open Activity Monitor for me

Open Activity Monitor Help for me


AirPort Utility

Set up and manage a Wi-Fi network and AirPort Base Station.

Open AirPort Utility for me

Open AirPort Utility Help for me


Audio MIDI Setup

Set up audio and MIDI devices connected to your Mac, select audio channel input and output devices, configure output speakers, and more.

Open Audio MIDI Setup for me

Open Audio MIDI Setup Help for me


Automator

Create powerful automations without the need of complicated programming or scripting languages.

Open Automator for me

Open Automator Help for me


Boot Camp Assistant

Use Windows 7 or 8, or OS X on your Mac.

Open Boot Camp Assistant for me

Open Boot Camp Help for me


Bluetooth File Exchange

Make short-range wireless connections between devices, eliminating the need for many cables.

Open Bluetooth File Exchange for me

Open Bluetooth Help for me


Chess

Play chess with your Mac.

Open Chess for me

Open Chess Help for me


ColorSync Utility

Adjust your computer’s color profiles.

Open ColorSync Utility for me

Open ColorSync Utility Help for me


Console

View log messages in Console, where you may find details about a problem that occurs with your Mac.

Open Console for me

Open Console Help for me


Digital Color Meter

Find the color value of any color on your display.

Open Digital Color Meter for me

Open Digital Color Meter Help for me


Disk Utility

Manage disks, disk images, and RAID sets.

Open Disk Utility for me

Open Disk Utility Help for me


DVD Player

Play DVDs or DVD movie files on your Mac.

Open DVD Player for me

Open DVD Player Help for me


Font Book

Install, manage, and preview fonts.

Open Font Book for me

Open Font Book Help for me


Grab

Take pictures, or screenshots, of all or part of your screen.

Open Grab for me

Open Grab Help for me


Grapher

Visualize and analyze implicit and explicit equations.

Open Grapher for me

Open Grapher Help for me


Image Capture

Transfer and scan images, or take a picture.

Open Image Capture for me

Open Image Capture Help for me


Ink

Add sketches and handwritten text wherever you can enter text, such as in a document. When you connect a graphics tablet to your Mac, Ink preferences appear in System Preferences.


Keychain Access

Store your passwords and account information and reduce the number of passwords you have to remember and manage.

Open Keychain Access for me

Open Keychain Access Help for me


Migration Assistant

Transfer your information from a Mac, PC, or disk.

Open Migration Assistant for me

Open Migration Assistant Help for me


QuickTime Player

Play video or audio files.

Open QuickTime Player for me

Open QuickTime Player Help for me


Script Editor

Create powerful scripts, tools, and even apps.

Open Script Editor for me

Open Script Editor Help for me


Stickies

Keep notes, lists, and pictures in sticky notes on your desktop.

Open Stickies for me

Open Stickies Help for me


System Information

Get details about the hardware, network, and software specifications for your Mac.

Open System Information for me

Open System Information Help for me


Terminal

Your access point to the complete UNIX operating system in OS X.

Open Terminal for me

Open Terminal Help for me


TextEdit

Create and edit plain text, rich text, HTML, and other kinds of documents.

Open TextEdit for me

Open TextEdit Help for me


VoiceOver Utility

Customize VoiceOver, the full-featured screen reader built into OS X.

Open VoiceOver Utility for me

Open VoiceOver Help for me

To buy or download more apps, visit the Mac App Store.

Open App Store for me

 










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